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Our Obligations

When recovering a debt we have certain obligations to you.

Our_Obligations_Resource

Generally speaking, your account may be outsourced to us when it is our clients policy to outsource their debt recovery operations to an independent third party.

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There are times that we may contact you regarding your debt including:

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  • make a demand for payment

  • make repayment arrangements

  • find out as to why you have not maintained a repayment arrangement

  • review a repayment arrangement after a specific period of time

  • inspect and recover mortgaged goods (if we have the right to do so)

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In performing our day-to-day operations we will not:

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  • act in a way that is misleading or deceptive

  • harass or force you into paying

  • make contact at your place of employment unless asked or other communication attempts have failed

  • reveal information about your financial position to others

  • contact you by email, phone or letter more than 3 times per week or 10 times per month at most unless agreed to by you

  • contact you on national public holidays

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For further details you should speak with us.

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Downloads & Links

Vulnerable Persons Factsheet

National Debt Helpline

Dealing with Debt Collectors | Your Rights & Responsibilities
MoneySmart

RG96 Debt Collection Guideline: For Collectors & Creditors

Keep In Touch

Remember to keep in contact with us so we can help you.

Chat with a real person

National Debt Helpline

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We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

© LCollect Pty Limited 2023 | All Rights Reserved | ABN 44 089 892 688 | Australian Credit Licence #430659

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