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Our Obligations

When recovering a debt we have certain obligations to you.


Generally speaking, your account may be outsourced to us when it is our clients policy to outsource their debt recovery operations to an independent third party.

There are times that we may contact you regarding your debt including:

  • make a demand for payment

  • make repayment arrangements

  • find out as to why you have not maintained a repayment arrangement

  • review a repayment arrangement after a specific period of time

  • inspect and recover mortgaged goods (if we have the right to do so)

In performing our day-to-day operations we will not:

  • act in a way that is misleading or deceptive

  • harass or force you into paying

  • make contact at your place of employment unless asked or other communication attempts have failed

  • reveal information about your financial position to others

  • contact you by email, phone or letter more than 3 times per week or 10 times per month at most unless agreed to by you

  • contact you on national public holidays

For further details you should speak with us.

Downloads & Links

Vulnerable Persons Factsheet

National Debt Helpline

Dealing with Debt Collectors | Your Rights & Responsibilities

RG96 Debt Collection Guideline: For Collectors & Creditors

Keep In Touch

Remember to keep in contact with us so we can help you.

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