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1 About This Policy

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This guide only relates to debts purchased by us under a Notice of Assignment. All other debts  managed by us are subject to our client's own financial hardship policy.

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2 What is Financial Hardship?

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We define financial hardship where you want to meet your credit commitments however are unable to due to internal and external factors.

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Events that may contribute to financial hardship include, but are not limited to:

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• unemployment

• injury

• sickness

• relationship breakdowns

• natural disasters

• domestic violence situations

• a reduction in household income

 

It is not unusual for most people to experience financial hardship at some stage. We encourage open communication where you are experiencing financial hardship so we may try to assist you.

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3 How We May Assist You

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Our primary concern is getting you back up-to-date with your repayments. The sooner that you communicate with us the easier it is for us to assist you.

 

If you do not believe that you are under financial hardship but may have missed a payment or need to miss a payment we urge you to speak with us.

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4 Applying for Financial Hardship

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We offer several options if you wish to make an application for financial hardship. You should contact us as soon as possible: