We take any complaint or dispute seriously and pride ourselves on providing a professional and fair debt collection service.
You have a number of ways to lodge a complaint or dispute with us. You can:
complete our complaint form online;
phone our office on (02) 8923-1600 and advise us that you would like to speak with someone to make a complaint;
phone the National Relay Service on 13 36 77 if you have a hearing, speech or other communication impairment;
send a fax to (02) 8923-1666;
send us an email; or
write to us at
LCollect Pty Limited
Level 21, 133 Castlereagh Street Sydney NSW 2000
Before lodging a complaint or dispute you should speak with us to see if we can resolve your issue. You should also read our Dispute Resolution Policy.