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Dispute Registration

We take any complaint or dispute seriously and will work with you to reach a resolution.


We take any complaint or dispute seriously and pride ourselves on providing a professional and fair debt collection service.


You have a number of ways to lodge a complaint or dispute with us. You can:

  • complete our complaint form online;

  • phone our office on (02) 8923-1600 and advise us that you would like to speak with someone to make a complaint;

  • phone the National Relay Service on 13 36 77 if you have a hearing, speech or other communication impairment;

  • send a fax to (02) 8923-1666;

  • send us an email; or

  • write to us at
    LCollect Pty Limited
    Level 21, 133 Castlereagh Street Sydney NSW 2000

Before lodging a complaint or dispute you should speak with us to see if we can resolve your issue. You should also read our Dispute Resolution Policy.

Do It Online


Keep In Touch

Remember to keep in contact with us so we can help you.

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